Houston we have a problem - Foundation Concerns

On July 30th I contacted my Ryan Homes team to question 1) why our basement doesn't have the diagonal wall that is shown on the Ryan Homes website floor plan and 2) Where is the foundation pocket spot for the support I-beam.  Here is the response I received:

"The foundation wall now steps that corner section (as you see on your home), as opposed to being an angled wall there. With that, there is a stanchion post instead of the beam pocket."

I didn't feel comfortable with the response from our project manager as all I felt he did was state the obvious and didn't explain why our house doesn't have a foundation to support the I-Beam and why our foundation doesn't support the diagonal wall on the first floor.  I emailed them the follow up email:

"1)    noted that the “foundation wall now steps that corner section (as you see on your home), as opposed to being an angled wall there.”  Can you explain why this change was made to our house and why it deviated from the floor plan listed on the Ryan Homes website and the one we purchased:  (Floorplan at: http://www.ryanhomes.com/file-grab/8202e89f-b5a9-4458-8cbf-ae25fb059b89)  Is this a change in the master floor plan at Ryan Homes?

2)      Can you explain why the I-Beam will be on a steel post and not in a pocket built into the foundation?  I would think sitting the beam on the foundation is preferred over a post that can be removed.

3)      Does this change affect the diagonal wall on the first floor?

4)      If you are using a different floor plan than ours, can we get a copy of it?

5)      Is there a list of other changes Ryan Homes made to their floor plans that will cause a change to ours?

The diagonal wall was a neat feature of the house.  I would like it if you can expand on it more why it's not there."

This email went without response.  So I called the office and expressed concern over why my house id different from 1) The plans listed online and I can't compare it to my plans as Ryan Homes refuses to provide me with prints on my house, 2) my Landon is different from two recent Landons made in the area one being started a week ahead of ours.

I was asked to send another email that the sales rep can send to the new project manager.  On Friday the 31st, I sent the following email including pictures:

"Thanks for taking the time to talk to me over my concerns about a possible foundation error.

I am including a few files supporting my concern that the foundation wall was formed incorrectly to plan.  The files included are:

1) The original floor plan from the Ryan Homes website where I circled the missing diagonal section and foundation beam support.

2) A picture of the foundation of a Landon being built by Ryan Homes in Oakbrooke/Cecil PA which was poured a week before ours.

3) A picture of a landon footer built in Twinsburg, OH showing the diagonal footer that was poured May 2015.

4) A picture of CX0623 showing the lack of a diagonal wall and foundation beam pocket.  Our foundation is not consistent with any of the other Landons and plans shown online.

I have a lot of concern over why this was done different from the plan. 

I'll be stopping past tomorrow.  Please let me know if you find anything out on why our foundation is different."

I received several responses from this.  The new project manager called me Friday around 5:15 saying he would look into it.  He noted he hadn't fully been brought up to date on my house yet as he just started this week.  (Our current Project Manager moved or resigned)  He said he would look into it and give me a call next week and to rest assure if it is wrong they will stop building until a fix is found.

I also received another email from the other sales rep on Sunday and she actually lives in a Landon her self that was made I suspect a year ago.  Here is her response:

" I’m sure that your new project manager, Geoff, will explain this, but I figured I would give you some peace of mind until you get a chance to speak with him. 

When the HVAC system was redesigned for the 2 zone, 1 furnace system instead of the 2 zone, 2 furnace system, the diagonal wall in the basement foundation was changed to accommodate the new furnace system.  However, the diagonal wall design will remain on the first floor.  You would still be able to do the diagonal wall in the basement when you frame out the basement.  This is actually what we did in our house, but modified it a little bit to fit our bar design.  The one that you purchase was based off of the newer blueprints.  Unfortunately, the marketing department has not caught up the general floorplans with the change, so the floorplans that are currently online do not illustrate it, but the blueprints that we have here in the office do show the new foundation.  The online floorplans are also just used for marketing purposes and do not show many of the details that the blueprints do.  I have attached a copy of the basement blueprint page so that you have it for your reference.  Hopefully that helps to answer some of your questions."

I still don't have the warm and fuzzy.  My concern is because of a Landon being built a week ahead of mine and he experienced something similar.  His footer was poured with the square design like mine, but was changed to diagonal after inquiring of the project manager. Here is a comment a fellow Ryan Homes Landon Blogger left on my page on July 30th:

"yeah they did make the mistake in the footer on mine, but I noticed it when I was looking at the drawings, so I questioned my PM. After looking into it he said they had used old drawings and not the ones they gave them, but they would correct it when they poured the walls which they did. In the older version he said they didn't do the diagonal wall in the basement and just framed the diagonal on the first floor. I'm curious as what they will do in your case."

Here is pictures showing his wrong footer and corrected diagonal wall.

I'm supposed to get a call from the new project manager.  Our sales rep made it sound like the square design is the "New" plan and the diagonal wall is the "Old" plan which would mean one of us currently building a Landon is not getting the truth.  Also, her email makes it sound like her Landon had the square design, so why are newer builds getting the diagonal design with Ibeam foundation support?

I hope something positive comes out of this.