10 Month Review

We are just about at our 10 month point with our new home.  We are both enjoying our home and the much needed space.  We aren't struggling with closet space and fighting over the bathroom.  It's been super nice to have a garage big enough for an SUV.  We even had a party and loved how big and open the house is.  It's a nice house so far, but it's not great and its not finished.

When we had our final walk through it was basically how things work in the house and where things are at.  We went over items like the importance of draining your outside water lines before winter and how to do that.  Our PM said this wasn't the time to review and "blue tape" things to fix.  That as we live here we'd notice things and he would address them or the service center will address them.

Here is where we stand with these things as of today:

1) FIREPLACE - It is nice having the fireplace in winter.  It worked well for a period of time until one day it wouldn't ignite.  This was one of our earliest complaints.  A service tech came while my wife was working at home and fixed it.  The fireplace people commented on how Ryan must have installed it because there were a few things installed wrong.  They fixed it and it has been working so this issue was resolved.

2) LEAKING SHOWER DOOR - Our master bathroom has a shower with an enclosed glass area.  The door would leak water all over the corner of the bathroom floor.  The sub had to come back several times but eventually they got the sealant in the right place and the leak stopped.  We haven't seen the leak in months.  This issue was resolved.

3) WIFI HOME AUDIO - When we moved in there was no documentation on how to use the system via our phones.  Eventually Guardian helped us with the app and the system worked nice for a few weeks back in 2015.  Sadly, when Guardian came to fix the speaker issue (installed speaker in wrong spot outside) they WIFI system stopped working.  We have not been able to play music via our phones as advertised by Ryan and Guardian.  I have been complaining about this for months.  Guardian did send a tech out on the weekend but he was a security guy and not a audio guy.  He rebooted the system and it worked for 5 minutes and then stopped.  He determined it was bad hardware and provided me with a phone number to call LeGrand customer support.  Basically Guardian pass the responsibility of fixing the Audio WIFI to me.  I called LeGrand who had me on hold for 20 minutes before asking for my name and phone number and disconnecting me.  I have called them three more times with no response.  The hardware vender has not responded.  In frustration and no action from the project manager or the Guardian sales person, I opted to log an issue with Ryan's customer service.  This got me a call from Guardian who said they would send me a technician in the evening between 4 yo 7.  I left work early and sat at home waiting for Guardian.  The evening passed with Guardian not showing up and not even calling.  I have since opened another issue with Ryan and sent an email to all parties.  As of today no one has reached back out to me.  UPDATE - Guardian sent out a more experienced tech who replaced some of the panels and downloaded a patch to the software.  He got the system working.  We have been enjoying the WiFi music as intended when it has stopped working again for our Android device.  Our Apple device still works.  ISSUE PARTIALLY RESOLVED

4) COLD AIR LEAK - During the winter we discovered a major draft coming from the stone fireplace.  Since the fireplace stopped working, there was no heat to mask the cold air blowing in.  This was back when the PM was working with us on some issues and he agreed it felt bad.  His plan was in the spring to open it up from the outside and re-insulate.  They forgot about it in the spring and I reminded them.  I took a day off from work to get them to come fix things with the house.  This was one of the items they did.  They cut the side open and found only a small amount of insulation.  They used spray foam insulation on the corners and where the gas line comes up from the basement.  The interior was then filled with loose insulation.  They close it back up and it looks fine.  Since it is not winter it is difficult to know if they resolved the problem, but based on what I could see of their work.....it appears addressed. Issue resolved.

5) UN-LEVEL STONE - Our fireplace has several large stone slabs that one can sit up.  Apparently someone sat on one of them while the concrete was wet and the stone was not level.  We discovered it with a 3 foot candle stick for the holidays.  Our PM had the stone work guys come back and reset the slab.  It appears to be level now. Issues resolved.

6) STONE TO GRADE - There are several spots where it looks like the masons just didn't put any stone to cover the concrete wall.  It's odd because the stone to the left and right are to grade, but spots are not.  We asked our PM about this and he has done nothing.  I have logged an issue with Ryan Homes service and they have reached out to me, but they have done nothing.  This should be an easy fix for them to do as it does not need us to be home.  UPDATE - The customer service guy who we have been workng with since logging these issues had the missing stone added instead of throwing dirt and raising the lawn like they did on neighbors houses. ISSUE RESOLVED

7) UNLEVEL FLOOR - This is one of the more alarming issues I have with my new house.  There is a major dip in the floor.  I never noticed it much but then gradually I have been feeling it when I adjust the thermostat.  I remember checking it months ago and it did not seem this bad and it must be getting worse.  I contacted the PM about it and he ignored it.  I did get one of the general laborers who fixed the insulation on the fireplace and he said it is slopped and would speak to the PM.  The PM has ignored my requests.  I decided to log an issue with Ryan Homes Service but they have yet to confirm a day to come look at this.  While I am not an architect, I suspect this is a problem caused by the change Ryan Homes made to not take the I-beam from wall to wall in the basement.  I raised concerns to Ryan Homes about this shown here: http://thelovelyladieslandon.blogspot.com/2015/08/foundation-concerns.html

The dip appears to be right in front of the cold air return where the I-Beam ends.  I suspect the floor dips here because there is no support under it.  I have been planning to build a wall in the basement that would support this some, but at this time things are on hold until Ryan Homes Service can come to the house when we are there.  If you look at the picture below, you can see the floor is out of level by an entire bubble.  ISSUE REMAINS

8) DENTED MICROWAVE - We didn't notice this at first and in fact we didn't notice this for months but the side of our microwave is dented in.  It looks like it came from a scratch and dent store, or was a 2nd removed from another house.  I mentioned this to the PM who has ignored it.  I logged an issue with Ryan Homes who says it only has a 30 day warranty on cosmetic issues.  While this is hardly noticeable, considering the price of the house I expect new appliances that are not dented.  I suspect this wont be addressed and a loosing fight.  ISSUE RESOLVED

9) DISH WASHER - When we first moved in we ate a lot of fast food just because we were overwhelmed with moving and unpacking.  Soon we started cooking and using the dish washer.  We quickly discovered that the dish washer would run but nothing would come out clean.  I often had to wash things by hand.  WE complained to our PM who replaced it with a different model and I suspect they put the dish washer in one of the houses being built after ours.  The new dish washer works better, but there are times when it should clean better than it does.  ISSUE RESOVLED

10) MISC. SMALL ISSUES - We had some small issues when we moved in which is expected.  Here is a list of smaller issues and what Ryan Homes did for them:

Basement light - We have a basement light that doesn't shut off as it was supposed to be a pull chain and it isn't.

Garage Trim - The wooden trim around the garage door is not plum.  The boards around garage entrances is bowed and looks really bad.

Small Garage Door top Trim - While I was hanging X-mas lights, I noticed that they didn't finish painting the top of the trim of the small garage door.  You cant see it from the road, but it's obvious that they stopped half way.

Sticking Doors - We have a few internal doors starting to stick.  I'll suggest we wait on addressing these until the house settles more.

Morning Room Door - The door stays shut if it is locked or closed hard, but the door can be opened by a strong gust of wind.

DataComm Box – There are more components in the data comm box that needs power than the outlet installed  in the bottom of the box.  The data comm box needs another outlet installed for the other components.  (Resolved by adding an extension cord and not another outlet)

Missing Paint - We had a section of the wall between the windows totally not painted.  We found various other spots where the painters missed.

11) ITEMS RYAN HOMES HAS IGNORED - I have a small list of items I have mentioned to the PM that have just been forgotten about our ignored.  I have not pressed on these since we have bigger issues we'd rather them focus on.

Garage door sealer - The trim also around the garage door has gaps in places between the trim and the wall.  Shouldn't this have some chalking in it to seal out water?

12) BASEMENT CEILING DRYWALL - During our pre-construction meeting, I asked the PM if the basement was truly left unfinished.  He noted that they hang drywall on the ceiling.  I told him I planned to finish it and would need to drop all the drywall to run wiring for lights, ventilation, and I'd like to reuse the drywall installed since it would roughly be cut to the correct size.  The PM checked into it and said that the drywall ceiling would be screwed in and not plastered at the seams.  He said I would have no problem trying to drop the drywall.  A month ago I started to work in the basement and wanted to drop a section of drywall and start framing in a wall.  There is a section of the basement ceiling where all the wiring and plumbing run through.  This dropped with no problem.  When I went to the general area of the basement ceiling, I found that after I pulled all the screws, the drywall would not drop at all.  It turned out that the Drywall was liquid nailed to the joist.  This makes it nearly impossible to remove without break the sheet and creating a mess.  I mentioned this to the new PM and he basically ignored it and didn't offer any solution.  My only choice it to cut holes where I need them and hang a 2nd sheet over the ceiling they glued.  This is a good example of bad communication with Ryan Homes.  ISSUE REMAINS

13) GRASS - We have spent a ton of money on trying to grow grass.  The top soil is filled with rocks and some spots packed clay.  We have gone through 50 pounds of grass seed, rented an aerator, put out patch of shredded mulch, and its been nearly impossible.  

14) TORN UP YARD - We have been in our house nearly 10 months and we have worked hard to get grass to grow.  A section of our yard was torn up to connect utilities to a house being built.  They replaced the soil which has huge rocks in it and they never seeded the area.  I requested that they fix it but they have ignored it. A few weeks ago I spoke to our service manager who said this issue was not from Ryan Homes but the utility company.  I have to call the Utility Company and ask them to fix the issue.  ISSUE REMAINS

15) SIDING COMING OFF - We have a section of siding that was under our morning room window and it is coming off of the house.  I told this to the PM several times and he did have a guy come reattach it.  It started falling off the house again.  Here is what it looks like.  ISSUE RESOLVED

16) FURNACE PIPES - During the pre-con, I asked the PM what side the furnace will be located on.  This is because we have a huge side yard on the left of our house and didn't want to see a furnace if we had a patio there.  The other side of the house has a small 20 foot space between houses and seemed like a good place to install the AC compressor.  During the construction process, our PM got replaced and didn't give the new PM any notes.  This resulted in him putting the AC compressor on the wrong side of the house.  He moved it when I asked him, but left all the pipes.  So instead of having the pipes and AC compressor in the same location as other houses, we have pipes on one side (Big yard side we wanted to use as a patio) and the AC compressor on the other.  We did not ask Ryan Homes to fix this because we are more worried about the dip in the floor and would rather have that fixed.  ISSUE UNRESOLVED

Our house with pipes and no AC compressor

They moved our AC compressor but not the pipes

The house being built next to us has AC compressor and Pipes

Neighbor Example

I will update this as things are either addressed or ignored.